If you have lost something at In the Park presents please email lostprop@cream.co.uk  with a full description of the item you have lost and your contact details, if the item has been handed in, somebody will get back to you.  Please note it can take a few days after the full weekend of the festival has finished for lost items to be logged so please bear with us. 

Once all Lost property has been logged, this will be kept for a maximum of 2 weeks after the festival finishes. Any uncollected items will be donated to charity. 

Small umbrellas are allowed into the event, however large golfing umbrellas are not permitted

In the Park is an open air outdoor event on a greenfield site, please dress appropriately and prepare for inclement weather, waterproof jacket and sturdy boots recommended.  

There are no cloakroom or locker facilities at the event. 

Yes there will be numerous food concessions on site serving everything from Pizzas, Chicken Wraps, Crèpes, burgers, Chinese and vegetarian options.  Plus various drinks will be sold from the bars including beers, cider, wine, spirit, and soft drinks. 

As well as full day of music and entertainment there will be a variety of food and drink concessions around the festival site serving everything from beers, cider, wine, cocktails and soft drinks.   With cuisine serving food including crepes, curries, gourmet burgers, pizzas, chips, wraps, hotdogs, Burritos, ice creams and more.  

No, all bars & concessions at the event are cashless, only cards + contactless + Apple Pay accepted.

In the Park Festival is dedicated to keeping our customers safe, and we operate a zero-tolerance policy on illegal substances or prohibited items. All customers will be subject to bag and dog searches on entry.  

There is limited parking around the festival site and traffic management plan will be in place.  We recommend using public transport to get to and from the festival site. 

There are no phone charging facilities at the event. We recommend bringing a small portable charger. 

✗ Aerosols Includes deodorant 

✗ Air Horns 

✗ Drinks (All) 1 x 500ml sealed bottle of water allowed 

✗ Bags Over A4 Size Bags must be A4 size or under 

✗ Balloons 

✓ Cameras (No professional cameras including SLR) 

✗ Chinese Lanterns 

✗ Camping chairs 

✓ Computer  Equipment At Owners Risk 

✗ Firearms, Weapons, Sharps 

✗ Fireworks / Pyrotechnics 

✗ Flares / Distress Flares 

✗ Food

✗ Gas Canisters / Cylinders 

✗ No glass is allowed. No glass is allowed. This includes perfume, foundation bottles, after[1]shave and mirrors. These are prohibited items and will be confiscated at the entrance (please note there is no facility to leave your belongings and collect after the show) so please double check before you arrive at the show. *Small make up compact mirrors are acceptable.

✗ Illegal Substances (Drugs)

✗ Illegal Items

✗ Masks / Face Garments ✓  (Full face masks are prohibited)

✗ Nitrous Oxide

✗ Professional Audio / Visual

✗ Recording Equipment

✗ Projectiles

✗ New Psychoactive Substances (NPS) Previously Legal Highs

✗ Razors / Razor Blades

✗ Smoke Bombs / Canisters

✗ Sound System / Portable Speakers

✗ Spray Cans

✓ Sun Cream *limit of 500ml*

✗ Drone Or Other Unmanned Aerial Vehicles (UAV)

✓  Small Umbrellas 

✗ Large Golfing umbrellas not permitted 

✗ Unofficial tabards and reflective, hi-viz jackets

*There is no facility to store prohibited items

*Prohibited items and will be confiscated at the entrance (please note there is no facility to leave

Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event.    No other food or drink is permitted. There is an array of food, bar and drink concessions inside the festival.   

Only one bag, no bigger than an A4 piece of paper, is permitted into the event. There are no locker or cloakroom facilities onsite.  

Camping chairs are not permitted into the event. There will be benches located around the festival site  

In the Park Festival is dedicated to keeping our customers safe, and we operate a zero-tolerance policy on illegal substances or prohibited items. All customers will be subject to bag and dog searches on entry.  

Small umbrellas are permitted, however large/golfing umbrellas are not permitted.

Offensive and full-face covering masks are prohibited.   

There are strictly no animals allowed into the event, except for assistance dogs. Please contact info@cream.co.uk  if you have an assistance dog you need to bring to the event.  

Yes, there will be a shuttle bus but it will only operate AFTER the shows at Sefton Park, running direct Liverpool Lime Street.

Shuttle buses will depart from Croxteth Drive. Customers must follow signage to SHUTTLE BUSES. Tickets can be purchased during the event from the Merch tent, or after the event from the shuttle bus box office located outside the main event exit.

Tickets are £4.00 per person. There is no shuttle bus service to the event beforehand and you should use public transport to travel to the festival site.

Sefton Park is easily accessible by bus no matter where you are travelling from in the Liverpool City Region.

The following Arriva bus services serve the park and operate high frequency on both weekdays and the weekend: 26,27,60,75,76,80,80A,82,82A,500.

Click here for Sefton Park Bus Network Map

If you're coming by bus, plan your journey on the Arriva UK Bus App or on their website by clicking here.

St Michaels station is just a short walk away. Return tickets start from just £2.50 or A Day Saver ticket cost from £2.20 for children (19 and under) and £4.45.  

Plan your journey with Merseyrail by clicking here.

There is no static taxi rank in the Sefton Park vicinity but hackney carriage taxis are likely to be present during the busiest times of the day, such as start/finish. Below fare info is confirmed as follows. Fares are referenced from the Liverpool City Council website and do not represent private hire vehicles.

Hackney Carriage between hours 06:00 - 21:00.

• £3.40 for the first 330 yards or less
• Then 20p each succeeding 190 yards (or less) up to 40,480 yards
• Then 20p each succeeding 300 yards (or less)
• And 20p each 60 seconds waiting charge (or less)

Hackney Carriage between hours 21:00 - 06:00.

• £4.25 for the first 330 yards or less
• Then 25p each succeeding 190 yards (or less) up to 40,480 yards
• Then 25p each succeeding 300 yards (or less)
• And 25p each 60 seconds waiting charge (or less)

More information on fares on Hackney Carriage can be found here

Please note there are different age restrictions in place for each day:-  

Only 1 x 500ml sealed plastic bottle of water (no glass allowed) can be brought into the event.    No other food or drink is permitted. There is an array of food, bar and drink concessions inside the festival.   

Only one bag, no bigger than an A4 piece of paper, is permitted into the event. There are no locker or cloakroom facilities onsite.  

Camping chairs are not permitted into the event. There will be benches located around the festival site  

In the Park Festival is dedicated to keeping our customers safe, and we operate a zero-tolerance policy on illegal substances or prohibited items. All customers will be subject to bag and dog searches on entry.  

Simply bring your medication along with a valid prescription to show on entry. Please note medications must be sealed. For example, a half empty blister pack of tablets is allowed with valid prescription, but loose tablets are not.  

Please contact the agent you purchased your ticket from directly. ITP does not have access to ticket bookings so cannot assist directly with any ticket issues.  

There is limited parking around the festival site and traffic management plan will be in place.  We recommend using public transport to get to and from the festival site. 

There are no pass outs at In the Park Festival. If you have a ticket and you leave the event site, you WILL NOT BE ALLOWED RE-ENTRY

In the Park Festival is an outdoor show located at Sefton Park which is a greenfield site, there will be one outdoor stage and one indoor arena. As the British weather can be unpredictable, we recommend people dress for the weather. We hope it’ll be sunny and warm but prepare for rain and wind just in case! 

If you are applying for Accessibility and/or a Personal Assistant (PA) ticket you will need to email your request to info@cream.co.ukand include one of the following documents to prove your eligibility and follow instructions on here

Simply bring your medication along with a valid prescription to show on entry. Please note medications must be sealed. For example, a half empty blister pack of tablets is allowed with valid prescription, but loose tablets are not.  

We can only advise on tickets purchased from official outlets. We strongly recommend that you do not purchase tickets from unofficial outlets, social media platforms or auction sites. There is no way of confirming if the tickets you are purchasing are genuine, and we cannot assist if your tickets are not valid or fraudulent. Invalid or fraudulent tickets will be refused access to the show. 

We do not offer a Weekend/Multi-Day Ticket, tickets for each day must be purchased individually.  

Tickets are non-refundable or exchangeable unless the event is cancelled as per the Terms and Conditions found HERE https://www.intheparkfestival.com/terms  

If you're eligible for a Fan Guarantee refund, submit a request through your Ticketmaster account. You can learn how on the Ticketmaster ‘How to Contact Us page’ https://help.ticketmaster.co.uk/hc/en-us/articles/360017761298-How-to-Contact-Us  

Please contact the agent you purchased your ticket from directly. ITP does not have access to ticket bookings so cannot assist directly with any ticket issues.